National Cleaning Suppliers Association

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The National Cleaning Suppliers Association (NCSA), partnered with Lennox Institute has developed a Management program to meet specific association requirements.

Supply organisations have long recognised the crucial role of their team and the significant part they play in the day-to-day success of their organisation. This customised program is designed to drive profit through top and bottom line adjustments, get more from you and your teams's time and show you how to manage (and avoid) Industrial Relations disputes.

In a drive to assist employers to attract and retain people of a high calibre and provide a career pathway, Lennox Institute presents a Nationally recognised qualification through accredited training and recognition for your Managers.

Training delivery

The course will be delivered in a series of nine full day Management Workshops with schedules arranged in advance for planning purposes. The program will be available nationally, dependent upon numbers.

Who should attend

The course is aimed at managers or employees who have been identified for promotion into a management position. Suitable for Sales Representatives, Area Managers, Sales Team Leaders, State Managers.

Course content

In consultation with NCSA and identified students, Lennox has customized a program to meet the specific requirements of the NCSA members and the Cleaning Industries middle management.

The course includes the following topics:

  • BSBCUS501A Manage quality customer service
  • BSBMGT515A Manage operational plan
  • BSBSMB402A Plan small business finances
  • BSBWRK509A Manage Industrial Relations
  • BSBOHS509A Ensure a safe workplace (covering the latest legislation, applicable January 2012)
  • BSBSLS407A Identify and plan sales prospects
  • BSBWOR502A Ensure team effectiveness
  • BSBMGT502B Manage people performance
  • BSBWOR501A Manage personal work priorities and professional development
  • BSBSLS501A Develop a sales plan

In Addition

In addition to the Nationally accredited units of competency required for the Diploma of Management qualification, this program also includes a ½ day workshop covering Basic Trainer Skills. Designed to assist course delegates who may be required to deliver training as part of their role, this is a preview of the 5 day Certificate IV level course which would cover the topic in more detail at a later stage if required.

"The development of this course is a step towards recognising the importance of training within the Cleaning Industry and companies should take full advantage of this oportunity to educate and reward middle management that have shown an attitude for achievement" Terry Fraser CEO of the NCSA stated. He went onto say NCSA will be announcing Sponsored Awards to be presented to successful Graduates at the completion of the course.


$4,500.00 – This nationally recognised qualification may attract financial assistance of $4000 for eligible employees through the Australian Apprenticeship Scheme.


After completing this qualification students may gain credits for further studies.
Contact Lennox Institute to enrol, and for details of courses commencing in your state (16 Nov NSW, 7 Feb – all other states).

Friday, 18 May 2012 14:45
Published in Training
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